This situation is serious in itself, but it is surely made worse by the fact that the banks are reluctant to offer financial assistance to businesses, so any small business is facing a double whammy on the finance front of bills not being paid and financial support facilities being turned down. The first move for such a small business would be to contact the large business and learn what is going on. If they get a neutral to negative response then it might well be that the customer, perhaps a large business in this case, is protecting their own cash standing. In these situations the minds of the small business might turn to Debt Collection paths to try and force the issue. If such a small business is facing a definite problem with sales then they might not be able to commit to the fees charged by solicitors or Debt Collection companies, which are generally in the range of 10% of the bill value plus expenses. Contrast this with £60 to £100 as a typical one off price for Debt Collection Software and for any outstanding bill over £1000 it becomes a reasonable selection even just for this one bad bill, any more and the small business is saving even more money.

Of course, whilst facing the challenge of low revenue, the small business will have to start working on the current Debt Collection job, which will need getting resources allocated, such as workers to work on the system and any ICT issues that might need sorting out. The workers will need to be computer literate, of course as they will need some time to get to know the Debt Collection Software interface and screens and this should be done carefully but as quickly as possible. They have to also have a good command of English since they will be the ones responsible for writing the Debt Collection Letters, which form the heart of the Debt Collection operation. The Debt Collection Letters will be sent to the business in default and will be seen as how the small business is handling the outstanding bill, so the Debt Collection Letters must not have any spelling or grammatical errors and certainly no emotional or threatening language should be used.

A good Debt Collection Software application will come with a good manual that should both explain how the Debt Collection operation works and then how to generate Debt Collection Letters. This latter point should cover what can be used in the letters, such as current legislation and also any good angles that are used by Debt Collection companies that can get the bill paid quickly. In cases where the small business has done regular projects or furnished items frequently they will hope that after the bill has been paid they will still be on good terms with the large business and will receive projects from them in the future. This business relationship can be most valuable in the current financial downturn since it can not only get some work coming in for the small business, but once it has been blackened other businesses might find out and this might cause other sources of orders to dry up, which would be a very serious challenge.

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